If you’re building products that help people and you’re looking for someone who can combine technical expertise with clear communication, I’d love to learn more about your team and the challenges you’re solving.
How I Can Help
Technical Support
Helping customers troubleshoot technical issues while making complex technologies easier to understand.
Experience includes:
- SaaS customer support
- WordPress
- Domains & DNS
- Google Workspace
- Web hosting, VPS, Linux server fundamentals, and Docker containers
- Self-hosted apps
- Technical troubleshooting
- Customer communication
Customer Success & Customer Education
Helping customers adopt products with confidence through education, onboarding, and thoughtful support.
Experience includes:
- Customer education
- Product adoption
- Onboarding resources
- Customer communication
- Cross-functional collaboration
- Product feedback
Technical Documentation
Creating documentation that empowers customers and helps support teams scale.
Experience includes:
- User documentation
- Knowledge bases
- Tutorials
- How-to guides
- Internal documentation
- Training resources
Technical Content Creation
Creating educational content that explains technical concepts in clear and approachable ways.
Experience includes:
- Technical writing
- Blog articles
- Educational resources
- Tutorials
- Video content
- Documentation strategy
What You’ll Get
When working together, you can expect someone who:
- Enjoys solving technical problems without losing sight of the people behind them.
- Communicates clearly with customers, teammates, and stakeholders.
- Learns new technologies quickly, including AI and AI-assisted workflows, and enjoys exploring them.
- Works effectively in remote, globally distributed teams.
- Values documentation, knowledge sharing, and continuous improvement.
Roles I’m Interested In
I’m currently open to remote opportunities in:
- Technical Support
- Customer Success
- Customer Education
- Technical Writer
- Documentation Specialist
- Knowledge Management
- Support Operations
- Technical Content Writer
- Developer Support (where my experience is a good fit)